Frequently Asked Questions

Orders are handcrafted to order and typically ship within 3–5 business days. U.S. shipping is free on orders over $75; you’ll receive tracking by email once your piece is on its way.

Our pieces are made with 14k gold-filled and 925 sterling silver, paired with genuine freshwater pearls and natural stones. Gold-filled is far more durable than plating and is made to last with proper care.

Pearls are organic and delicate. Put jewelry on last (after perfume, lotion, and hairspray), avoid water and chemicals, and wipe gently with a soft cloth after wearing. Store flat, away from direct sunlight.

Necklaces are offered in 15", 16.5", and 18" lengths; bracelets and hand chains in 6.5", 7", and 7.5". If you’re between sizes, we recommend sizing up for an easy, comfortable fit.

We accept returns of unworn, undamaged items within 14 days of delivery. Custom and personalized pieces (including charm builds) are final sale. Reach out and we’ll make it right.

Yes! Use our Charm Bar to design your own bracelet or necklace — pick a chain, then add charms from our Classic, Luxe, and Premium collections.

Yes — we use genuine freshwater pearls. Because they’re natural, each pearl varies slightly in size, shape, color, and luster, making every piece one of a kind.

A tracking link is emailed when your order ships. You can also view order status anytime from your account.